Refund policy

We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thehallmarkqueen@yahoo.com. Please note that returns will need to be sent to the following address: [Las Vegas Video, 9901 W Sahara Ave. Las Vegas, NV 89117]

If your return is accepted, we will give you store credit.

You can always contact us for any return question at thehallmarkqueen@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. We also do not accept returns sales items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically credited on and a confirmation email will be sent to you within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at thehallmarkqueen@yahoo.com.

We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thehallmarkqueen@yahoo.com. Please note that returns will need to be sent to the following address: [Las Vegas Video 9901 W Sahara Ave Unit 1078 Las Vegas, NV 89117]

If your return is accepted, we’ll give you store credit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thehallmarkqueen@yahoo.com.

Exceptions /If we don't have the title that you need in stock you will receive a STORE CREDIT since we do NOT give cash refunds. We will do our absolute best to get you the movie you originally order we can NOT give you a different title on a return. No exceptions. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thehallmarkqueen@yahoo.com.

Las Vegas Videos return policy is good for 30 days (only) after the date of the original purchase.

Unwanted Items or Incorrect
Items must be returned to us in their original packaging and condition
We will issue a store credit once inspected

Returns Procedure

To return an item/request a store credit, please contact us. Please provide the reason for your return
Package the item securely and include your name and order number within
You will be responsible for paying the shipping costs for returning your item. If a refund is approved then this will be issued.
Since most of the items sell out quickly we can not promise any replacements.

Please make sure to provide your name, order number and reason for return.